Terms & Privacy Policy

Privacy Policy for Guide Story ApS

  1. Introduction
    • 1.1
      This privacy policy describes how Guide Story ApS (referred to as “us,” “we,” or “our”)
      processes personal information when you visit our website, use our app, or otherwise
      share your personal information with us. The following sections will outline the types of
      personal information that may be processed, how long we retain this information, and
      the rights you have as a data subject.
      By using our website or app, it is expected that you have read and accepted this privacy
      policy. We handle personal information with the utmost care.
    • 1.2
      This privacy policy is part of our obligation to provide information, as outlined in Articles
      13 and 14 of the General Data Protection Regulation.
  2. Company Information
    • 2.1
      The company responsible for processing personal information collected from you or
      from third parties is:
      Guide Story ApS
      Heroldsgade 6,
      3790 Hasle
      VAT No: 44074109
      Website: www.guidestory.app
  3. Personal Information We Collect When You Use Our Website
    • 3.1
      When you contact us for support through our website, we collect your name and email
      address in order to address your inquiry. If you provide other personal information in
      connection with your inquiry, we will also collect that information. Our legal basis for
      collecting this information is Article 6, letter a of the General Data Protection
      Regulation.
    • 3.2
      When you, as a visitor, use our website, we automatically collect information about you
      and your use of the website. This includes information about the type of browser you’re
      using, the search terms you use on the website, your IP address, and information about
      your computer or phone. We use technology to collect, process, and analyze
      information about how our website is used. The purpose is to pursue our legitimate
      interests in offering a user-friendly website, optimizing the user experience and website
      functionality, preventing misuse and downtime, and recording the duration of visits.
      Our legal basis for this is Article 6, letters a and f of the General Data Protection
      Regulation.
  4. When You Use Our App
    • 4.1
      When you make payments for services within our app, you pay directly to the platform
      where you have an account/profile (e.g., Apple, Google, etc.). Guide Story will receive
      information about the purchased product but will not have access to personal
      information about the individual. We refer to your platform’s privacy policy for such
      cases, which we recommend you read.
    • 4.2 Foreground Location Data
      Our app utilizes your device’s location services to show your real-time location on the map
      when the app is in use or in the foreground. This feature aims to provide you with a more
      interactive and guided experience as you explore various attractions in a city. Your real-time
      location is displayed on Google Maps for Android devices and Apple Maps for iOS devices.
      We do not store or share this real-time location data.
    • 4.3 Background Location Data and Geofencing
      When you choose to “navigate” to a specific attraction, our app activates a geofencing
      feature, which runs in the background even when the app is not in use. This enables the
      app to send you a push notification when you arrive within proximity of the selected attraction.
      To provide this service, our app needs to access your location in the background.
      As with foreground location data, we do not store or share your background location data.
    • 4.4 User Consent
      Before using these location-based features, the app will request your explicit consent to access
      your device’s location services. You can opt-in or opt-out of these services at any time through
      the app’s settings or your device settings.
    • 4.5 Third-Party Map Providers
      We use Google Maps and Apple Maps to display locations. We recommend reviewing their privacy
      policies to better understand how they manage location data.
      Google Maps: Google Privacy Policy
      Apple Maps: Apple Privacy Policy
  5. Your Rights
    5.1 As a data subject, you have the following rights:
    • 5.1.1 Right of Access
      You have the right to request information about the personal data we have registered
      about you, including the purposes of processing, categories of personal data, recipients
      of the data, and the origin of the data. You have the right to receive a copy of your
      personal data that we process. To request a copy of your personal data, send a written
      request to info@guidestory.app. We may ask for proof of identity, as stated in Article
      12(2) of the General Data Protection Regulation.
    • 5.1.2 Right to Rectification
      You have the right to have incorrect personal data about you corrected by us. If you
      notice errors in the information we have about you, please contact us at
      info@guidestory.app to have the information corrected.
    • 5.1.3 Right to Erasure
      In certain cases, you have the right to have all or some of your personal data deleted by
      us, for example, if the data is no longer necessary for the purposes for which it was
      collected or processed. If continued processing is necessary to fulfill legal obligations or
      establish, exercise, or defend legal claims, we are not obliged to delete your personal
      data. To request deletion of your data, send a written request to info@guidestory.app.
    • 5.1.4 Right to Restriction of Processing
      In some cases, you have the right to request that the processing of your personal data
      be restricted to storage only, for example, if you believe that the data we process about
      you is incorrect.
    • 5.1.5 Right to Data Portability
      In certain cases, you have the right to receive the personal data you have provided to us
      in a structured, commonly used, and machine-readable format, and you have the right
      to transfer this data to another data controller.
    • 5.1.6 Right to Object
      You have the right to object at any time, for reasons related to your personal situation,
      to the processing of your personal data based on our legitimate interests or the
      performance of a task carried out in the public interest. If we can demonstrate
      compelling legitimate grounds for processing that outweigh your interests, rights, and
      freedoms, we may continue to process your personal data.
    • 5.1.7 Right to Lodge a Complaint
      You have the right to lodge a complaint with the Danish Data Protection Agency
      (Datatilsynet) regarding our processing of your personal data. Complaints can be
      submitted via email to dt@datatilsynet.dk or by phone at +45 33 19 32 00.
    • 5.1.8 Deletion of Personal Data
      We delete your personal data when we no longer have a legitimate interest, purpose,
      or obligation under relevant legislation. We delete personal data 3 months after a case
      has been processed, unless other legislation requires us to retain the data for a longer
      period. We delete personal data upon request, unless we have overriding legitimate
      interests or are obligated by relevant legislation. Guide Story ApS has an internal
      procedure for deleting personal data. We are required to retain accounting records for
      the current financial year plus 5 years, as per the Bookkeeping Act.
      If you wish to have your data deleted, please send a written request to
      info@guidestory.app.
    • 5.1.9 Security
      We have implemented appropriate technical and organizational security measures to
      prevent the accidental or unlawful destruction, loss, alteration, or unauthorized
      disclosure of personal data. We also have data processing agreements with relevant
      data processors with whom we collaborate.
      If you have any questions or comments about this privacy policy or if you wish to exercise one or
      more of the rights described in section 5, you can contact us at info@guidestory.app.
      This privacy policy was revised in September 2023.
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